Privacy Policy – Corrective Chiropractic
Effective Date: 2 December 2025
At Corrective Chiropractic (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website correctivechiro.com.au or our services, you consent to the practices described in this Privacy Policy.
1. Types of Information We Collect
We may collect personal and health information including but not limited to:
Personal Information:
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Name, date of birth, email address, phone number, postal address.
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Payment details, if you book or pay for services online.
Health Information:
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Health history, medical conditions, lifestyle information, and other details relevant to your chiropractic care.
Technical/Website Information:
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IP address, browser type, operating system, pages visited, time spent on the site.
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Cookies and analytics data for website functionality and improvement.
Sensitive Information:
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Health information is considered sensitive under Australian law. We will only collect it where necessary for providing chiropractic care and related services, and with your consent.
2. How We Collect Information
We collect information:
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Directly from you when you provide it through forms, emails, bookings, or consultations.
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Automatically through website usage, cookies, and analytics tools.
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From third parties, only with your consent (e.g., referring doctors or allied health providers).
3. How We Use Your Information
Your information may be used to:
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Provide chiropractic care and health services.
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Process bookings, payments, and communicate appointment reminders.
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Respond to inquiries and provide customer support.
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Improve our website, services, and marketing communications.
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Meet legal and regulatory obligations.
Sensitive information such as health data will only be used for the purpose for which it was collected unless additional consent is obtained.
4. Disclosure of Information
We may disclose your information to:
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Other healthcare professionals involved in your care, where necessary.
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Third-party service providers for website hosting, analytics, or payment processing.
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Legal authorities, where required by law.
We do not sell, trade, or rent your personal information.
5. Cookies and Website Tracking
We use cookies and similar technologies to improve website functionality and understand usage patterns. You can adjust your browser settings to refuse cookies; however, this may limit some website features.
6. Data Security
We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
While we implement industry-standard security measures, no system can guarantee complete security.
7. Your Rights
Under the Privacy Act 1988, you have the right to:
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Access your personal and health information.
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Request corrections to your information.
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Request deletion of your information (where legally permissible).
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Withdraw consent for collection, use, or disclosure of your information.
Access or complaints: Contact us using the details below.
8. Overseas Disclosure
If we need to disclose your information to a service provider overseas (e.g., cloud storage, analytics), we will take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
9. Marketing and Communications
We may use your information to send newsletters, offers, and health tips. You can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.
10. How Long We Keep Your Information
We retain personal and health information only as long as necessary to provide services or as required by law. After this period, information is securely destroyed or de-identified.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the updated effective date.
12. Contact Us
For questions, access requests, corrections, or complaints regarding your personal or health information, please contact:
Corrective Chiropractic
13 Dumburra Ave, Clifton Springs 3222, Victoria
Email: correctivechiropractic@yahoo.com.au
Phone: 03 5258 2800
If you are not satisfied with our handling of your privacy complaint, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
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